Frequently Asked Questions
General questions
All of our products were designed and formulated in San Diego and we are proud to manufacture them at a high-tech FDA regulated facility located in the USA.
All of our products are shelf stable and do not need to be refrigerated. They will last up to two years from the manufacturing date on our packaging.
Until more definitive research is available, it is not recommended you drink Ü Relax while pregnant or breastfeeding.
Our products are dietary supplements and the FDA does not approve food, beverages or dietary supplements. Rest assured, our products are manufactured in a high-tech facility in the US following the strictest FDA guidelines to ensure we stay compliant.
Ask a healthcare professional before consuming any of our products if you are taking any medication.
Until more definitive research is available, it is not recommended you drink Ü Relax if you are under the age of 18.
It is recommended not to consume alcohol while using Ü Relax.
It is not recommended you operate heavy machinery after consuming our products. The calming effects can last up to 4 hours after drinking one serving.
Although Kava is completely legal and readily available in the United States and has been taken by Polynesians for centuries, many years ago a series of German and Swiss case reports suggested that Kava may cause liver damage. These reports have since been widely disputed after it was found that the main cause of liver damage was likely due to other medications taken alongside Kava. There have since been a number of studies showing that Kava is safe when used in the recommended dosage and in the absence of known liver conditions, liver-toxic medications or alcohol. It is also believed that most reported adverse effects could be linked with a lower quality strain of Kava called “Tudei” (two-day) Kava. We will never ever use “Tudei” Kava in any of our products. We only source the highest quality Noble Kava root from Vanuatu which has been thoroughly tested for purity.
Ordering & Shipping
At this time, we only ship to the United States.
Typically packages can take 5-8 business days to be delivered to domestic US addresses. Please allow 3-4 business days for the order to show movement. Non-domestic deliveries (Hawaii, Alaska etc.) might take up to several weeks.
Subscriptions
Our subscription program will give you access to a VIP customer portal where you can conveniently make adjustments to your subscriptions, access additional perks and exclusive products with additional savings.
Login to your account.
When you “subscribe and save,” your order will be set up to renew on a recurring basis. You will also receive benefits like the free shaker bottle on your first order, locked in savings, and free shipping.
Yes! After you login, under your billing information there is a black circle with three dots labeled, “more.” Click that to edit your frequency.
You can edit your subscription order up until the day before your order ships. The options of edits include updating the shipment interval, adding more product, cancelling, skipping or pausing any future orders. Login to your account to modify.
Yes! After you login, click the black circle that says, “Edit Products.” You can then search the product you would like to order and choose if you would like to do a one-time purchase or add to your subscription.
After you login to your account, click the text that says, “edit” next to your billing information. You can update this at any time. Additionally, at the top of your account page, right under, “Your Subscriptions,” you can add a backup card.
Yes! You can “Pause” or “Skip” your subscription within your account.
You can cancel your subscription by logging into your account and clicking the black circle with three dots labeled, “more” and then “cancel”. Please keep in mind that this does not cancel any orders placed before you canceled your subscription.
Returns
We have a 30 day return policy. You can read more about our refund policy here
Satisfaction Guarantee
We know you’ll love Ü Relax but to make sure your first purchase is completely risk-free, we’ll give you a 30 day money back guarantee to ensure you are 100% happy. You can read more about our refund policy here